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What FFHD is Doing For Our Customers in Light of COVID-19

anthony mederick • Mar 25, 2020

What FFHD is Doing For Our Customers in Light of COVID-19

Like for most people around the world, the COVID-19 pandemic is at the forefront of our minds for us here at FFHD. First and foremost, I hope everyone out there is staying safe and healthy. As the virus continues to spread and impact small businesses around the globe, we understand the effect this will have on our partners and are taking a number of measures to help mitigate the fallout and  ensure the continued success of all our customers. Here is what we’re doing...

Enabling Site Comments

As we all do our part to flatten the curve and slow the spread of coronavirus, social distancing is key. For many, this will mean working remotely whenever possible. To make this easier on our customers, we are expanding access to Site Comments feature over the next three months. These Customers will now be able to access the full functionality of this feature.

Site Comments allows you to share design feedback and instructions in real time with your team and customers directly inside the FFHD editor. Many of our partners have found it to be an effective tool for streamlining the web design process and encouraging prompt feedback from stakeholders. We hope you find this functionality especially useful during an extended period of social distancing along with FFHD’s other built-in client management and team collaboration tools. 

Free COVID-19 Informational Websites

All kinds of businesses, government agencies, NGOs and other organisations now find themselves with an immediate need to communicate COVID-19 updates to their intended audiences. We want to make sure there are as few roadblocks as possible to opening these critical lines of communication and have decided to offer free annual sites for existing customers, and free Basic annual plans for new customers, who are building an informational site related to COVID-19. To qualify for this program, you need to submit the website to our Customer Success team for approval. Sites renew at regular rates.

Examples of the types of sites that qualify:
Websites about COVID-19 created for:
fire departments
police departments
hospitals
doctors offices
local governments
etc.
Community resource websites
Websites that provide resources that deal with the economic crisis related to COVID-19, such as chambers of commerce websites that provide important information for consumers and business owners

Five ways to prepare your business and Digital Presence


COVID-19 wasn’t something anyone had a whole lot of time to prepare for. We’ve received lots of questions about how to communicate to small business customers in this difficult time and what our partners can do to help SMBs prepare. After fielding some questions and doing some research, our marketing team has started putting together resources that answer many of the questions we’ve received and provide expert advice on how to bolster your customers’ online presence and help them weather the storm. The first piece of collateral is this presentation that covers five actionable steps you can take right now to prepare a business.

Discounts for Businesses within the Service industry 


As the impact of the coronavirus is felt by more and more businesses around the world, the service industry will be particularly affected by the crisis. The need for social distancing & the country on lockdown has meant that many have already closed their doors. However, at the time this post was written, many national, regional and local governments are still allowing restaurants to continue operating in a take-away or delivery capacity.  

With this in mind, FFHD will be extending 2 offers to help their existing customers weather the COVID-19 storm.  

Offer 1: Free consultation & set up for restaurant customers’ websites for online ordering success including understanding the differences in online ordering systems, the various ways you can integrate them into a website, and how to help your restaurant customers mitigate the damage from COVID-19. 

Offer 2: 50% off all Hosting and management packages to customer within the Service Industry for the duration of the COVID-19 lockdown.  

Industries  included in the offer:

Beauty & wellness 
Education 
Domestic service 
Restaurant
Leisure and Entertainment

to take advantage of these offers please contact your FFHD Account manager or click the link below and fill out the form. 


Continued World-Class Support

FFHD’s team is working remotely, and we’re most definitely still working. Our Support Portal is full of hundreds of support articles and our YouTube channel is packed with many how-to videos that are available at any time. FFHD’s support representatives are available through the usual channels via the floating “Help” widget when you are signed into the platform.

We’ve identified a few top topics in the Support Portal you may want to familiarise yourself with including: how to add personalisation triggers and actions; pages and popups settings; and how to create and share team sections.

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Over 30 million people attended a live festival in 2016. That is a large market to promote your business to. Plus, people spend more time wandering festivals and browsing vendors since they last several hours long. You want to get noticed and leave a lasting impression that will get those same people hooked on your product. Use these 10 clever marketing tips to attract and secure new and valuable customers at a festival. 1. Announce Your Location on Social Media Sharing your location with your social media network is one of those great marketing ideas that is simple yet effective. You can create an event page, share a live stream, and promote special items that will only be available at the festival. There is no better way to promote your business than interacting with your fans. 2. Have Free Gifts Creative marketing ideas at the festival include attracting people with give-a-ways. You can have promotional stickers, key chains, or frisbees to get people excited about your business. The products will go home with festival guests to stay in their mind for future business. 3. Use Interactive Staff The best marketing ideas won't work unless you have a full staff that engages with people. Festival attendees like to have fun, so make sure your staff encourages that enthusiasm. They should come out from behind the tables and talk to people. This can make your area look exciting and popular. 4. Have a Good Deal Sometimes vendors overprice their product because they figure that festival-goers have no option but to buy at an inflated price. But, this can backfire as people look for value since they've already spent a lot of money on tickets. Take a look at your price and the value of the product. Consider offering a discount or bundling products like a drink included with a meal. 5. Collaborate with Other Vendors Innovative marketing ideas can include help from your neighbours. Offer discounts and promotional items if a customer visits your partnering vendor. This can attract more people and show that the community values your company. 6. Get a Good Location Location is key to foot traffic and getting noticed. if you can get your registration in early and spend a little more money for a prime spot, then do it. It not, invest in arty signs throughout the area to direct people to your location. 7. Get on the Festivals Payment Option Many festivals use promotional ideas like prepaid wristbands or smart cards. You can accept this form of payment to attract more customers and get paid easier. People with prepaid options tend to spend more and won't have to worry about finding an ATM. 8. Collect Data for Future Festivals Make sure you keep track of what works and what doesn't so that you can improve next time. You can ask people how they found you or if they like you on social media. Also, look at your sales to see which items gave the most profit. 9. Hold a Raffle The easiest way to build an email list is by holding a raffle. Get people to fill out a slip with their name and email to win a prize by the end of the festival. Then you have an email list that you can use to send promotional items and keep then aware of your business. 10. Go to the Right Festivals You want to make sure that there is a market for your product at each festival. So, know your festival type. You may find a niche that works better than going to every festival in the state. Create a List of Marketing Tips Choose which marketing tips that you would like to try and start a list of how you will implement them. This will keep you organised and focused. If you haven't done so already, start building your social media presence. Contact us to develop your marketing online to increase your traffic.
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Festival season is packed with businesses trying to appeal to attendees. Click here to find out how to make your business stand out from the crowd.
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